What is your shipping policy?
We use Fedex ground for most online instrument orders, and we find them reasonable and reliable. Buyers pay shipping when purchasing an instrument and if the instrument has to be returned for any reason, the buyer would also pay for return shipping.
What is your return policy?
Instruments: Our return policy allows for returns within 7 days if the item is in the same condition with all warranty paperwork and packaging materials. Instrument returns will incur a mandatory 15% re-stocking fee. If you placed an online order and an instrument gets shipped to you, the return policy begins the day your instrument arrives.
Mouthpieces: We do not accept returns on mouthpiece purchases.
Sheet Music: We do not accept returns on print music.
Other accessories: Generally, we accept returns for 7 days after items are purchased if the item is in the same condition with all packaging and paperwork included. Some items may incur a 15% restocking fee.